FAQ

Do you offer local pick up for Vancouver?
Yes! I do. It will show up as an option during check out. I will reach out to confirm that your order is ready for pick up! 

Pick up is at Claymates Ceramics Studio (1288 Vernon Dr., Vancouver) on Tuesdays from 12-6pm and Thursdays from 12-6pm. Pick up is also available on Sunday, December 22 from 2-6pm. Pick up not available between December 24-26. I will email you after your order to confirm your pick up date. I can accomodate alternative pick up dates but it may have to be after the holidays. 

Shipping to a different country?
I ship to Canada, USA, Asia, and Australia. Please reach if I do not ship to your country and I can send you a personalized shipping quote! Note that you will be responsible for paying for any taxes, customs, and duties that may occur. 

Please note that I am unfortunately unable to ship to Europe at this moment because of the new GPSR regulations. I will look into shipping to Europe once more there is more information available!

Do you accept refunds and returns?
I do not accept returns & exchanges, however if your order arrives damaged please reach out within a week of receiving your package! Email me with photos and videos at [email protected]
 
Is your pottery dishwasher and microwave safe?
The short answer is yes. However, I highly recommend hand washing for the longevity of each piece. Being kinder to your pottery will make it last much longer!

Do you take custom orders,  commissions, or wholesale?
No I do not. Sorry!